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The app will not install or open

Confirm that the installer matches your operating system and architecture. Read its release status: a local test artifact is not a signed public release. Windows and Linux candidates still require platform testing.

If a verified installer is not available, use the browser demo. Do not bypass an operating-system warning to treat an unverified artifact as a production release.

Desktop sign-in is not completing

• Use the same account you created on the website.
• Start a fresh connection from the desktop app if the code expired.
• Check that the browser connection code matches your app.
• Check your account’s subscription status; website login and desktop entitlement are separate.

An agent is missing or returns an error

• Check that the CLI is installed and runs in your normal terminal.
• Sign in through the provider and confirm that the account can run a request.
• Select the intended account in the workspace.
• Read the exact provider error. Authentication, model access, and usage limits have different remedies.

Voice does not start or produces no text

• Check that you are using a macOS build with voice controls.
• Review microphone and speech permissions in system settings.
• Confirm that the selected engine and any required local model are available.
• Check the selected destination and recording status before retrying.

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Include your app version, operating system, the steps to reproduce, and what you expected. Remove credentials and private project content from logs or screenshots.